Customer Service Representative (Import & Export Documentation)

Join SF International, a leading global logistics and supply chain solutions provider, as a Customer Service Representative in the vibrant island of Bali! We are seeking detail-oriented professionals to manage import and export documentation while delivering exceptional customer service. As a key member of our team, you'll handle inquiries, resolve issues, and ensure smooth operations for our clients in the import and export sectors.

At SF International, we pride ourselves on our innovative solutions and commitment to excellence. Our office in Bali offers a dynamic and supportive environment where you can grow professionally while enjoying the island's unique culture and beauty. This role is perfect for those who thrive in a fast-paced environment and are passionate about customer service and logistics.

In this role, you'll be using tools like SAP, Microsoft Office Suite, and specialized logistics software to manage documentation and client interactions. Daily, you'll handle client inquiries, process documents, and coordinate with internal teams to ensure timely and accurate service delivery.

📋 Tanggung Jawab Pekerjaan

• Manage and process import and export documentation, including customs clearance and compliance.
• Provide exceptional customer service by resolving client inquiries and issues promptly.
• Coordinate with internal teams to ensure smooth operations and timely delivery of services.
• Use SAP and Microsoft Office Suite to manage documentation and client interactions.
• Maintain accurate records and reports of all documentation and customer interactions.
• Stay updated on industry regulations and best practices in import and export logistics.
• Assist in training new team members on documentation processes and customer service protocols.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2 years of experience in customer service or import/export documentation.
• Fluent in English, both written and spoken.
• Strong knowledge of import and export regulations and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in using SAP and Microsoft Office Suite.
• Ability to work in a fast-paced, detail-oriented environment.
• Willingness to travel occasionally for client meetings and site visits.

🛠️ Keahlian

Lowongan Terkait