Front Office Staff - Luxury Resort in Bali

Join LMWS - Isla Indah Retreat, a premier luxury resort in the heart of Klungkung, Bali, as a Front Office Staff. This is a unique opportunity to be part of a world-class hospitality team, delivering exceptional guest experiences in one of Bali’s most serene and exclusive destinations. As a Front Office Staff, you’ll be the first point of contact for our guests, ensuring their stay is seamless and memorable. You’ll operate our state-of-the-art front office system, manage check-ins and check-outs, and handle guest inquiries with professionalism and warmth. At LMWS - Isla Indah Retreat, we pride ourselves on our commitment to excellence and our dedication to creating unforgettable experiences for our guests.

LMWS - Isla Indah Retreat is more than just a resort; it’s a sanctuary of luxury and tranquility nestled in the lush landscapes of Klungkung, Bali. Our resort offers a blend of modern amenities and traditional Balinese hospitality, creating a perfect balance for our guests. We are looking for a Front Office Staff who is passionate about hospitality, has a keen eye for detail, and is eager to contribute to our team’s success. This role is perfect for someone who wants to be part of a dynamic and supportive work environment, where every day brings new opportunities to deliver exceptional service.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs using our front office system, including PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Handle guest inquiries, reservations, and special requests with professionalism and efficiency.
• Coordinate with housekeeping, dining, and other departments to ensure a smooth guest experience.
• Maintain accurate and up-to-date guest records and ensure compliance with resort policies and procedures.
• Assist in the resolution of guest complaints and issues, ensuring their satisfaction and loyalty.
• Provide excellent customer service, embodying the resort’s commitment to hospitality and guest satisfaction.
• Participate in training and development programs to enhance your skills and knowledge in hospitality.
• Contribute to the team’s success by maintaining a high level of professionalism and teamwork.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in front office or hospitality roles, preferably in a luxury resort setting.
• Proven track record of delivering exceptional customer service and guest satisfaction.
• Strong communication and interpersonal skills, with the ability to handle multiple tasks and priorities.
• Proficiency in using front office systems, including PMS and CRM tools.
• Fluency in English and Bahasa Indonesia, with excellent verbal and written communication skills.
• Ability to work in a fast-paced and dynamic environment, with a strong attention to detail.
• Knowledge of local regulations and industry best practices in the hospitality sector.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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