Customer Support Administrator (Product: Hats)

Join CV KREASI NUSA WARNA as a Customer Support Administrator specializing in our premium hat products! In this role, you will be the bridge between our valued customers and our production team, ensuring seamless communication, efficient complaint resolution, and a consistently high level of customer satisfaction. Located in the vibrant city of Bandung, you'll have the opportunity to work in a dynamic environment where your efforts directly impact our customers' experience.

As a Customer Support Administrator, you'll handle a wide range of customer inquiries, from product information to order status updates. You'll also manage and escalate customer complaints to the appropriate teams, ensuring timely and effective resolutions. Using our in-house CRM system, you'll track customer interactions and maintain detailed records of all support activities. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with both internal and external stakeholders.

At CV KREASI NUSA WARNA, we're committed to fostering a culture of innovation and continuous improvement. As a Customer Support Administrator, you'll have the chance to grow your skills and contribute to our ongoing efforts to enhance our customer support processes. With a competitive salary of Rp 3,600,000 - Rp 4,000,000 per bulan, this is an exciting opportunity to join a company that values your expertise and dedication.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints related to our hat products
• Escalate issues to the appropriate teams for resolution
• Maintain detailed records of all customer interactions using our in-house CRM system
• Track and report on customer support metrics and performance indicators
• Provide excellent customer service, ensuring a high level of satisfaction
• Collaborate with the production team to address and resolve customer issues
• Assist in the development and implementation of customer support processes and procedures
• Stay updated on industry trends and best practices in customer support

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer support or a related field
• Proficient in using CRM systems, specifically our in-house CRM
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to work well under pressure and meet tight deadlines
• Familiarity with the fashion industry and hat products is a plus
• Bachelor's degree in Business Administration, Customer Service, or a related field
• Fluent in both written and spoken Indonesian

🛠️ Keahlian

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