Customer Service Representative - BFI Finance Muaro Jambi Branch

Join BFI Finance Indonesia as a Customer Service Representative at our Muaro Jambi Branch and become a key player in delivering exceptional financial services to our valued clients. This role offers a dynamic work environment where your administrative skills and customer service expertise will be put to great use. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency.

At BFI Finance Indonesia, we are committed to providing innovative and reliable financial solutions. Our Muaro Jambi Branch is a vibrant hub of activity, and we are looking for a talented individual to join our team. In this role, you will handle a variety of tasks, including processing loan applications, answering customer inquiries, and resolving any issues that may arise. Your ability to communicate effectively and work under pressure will be crucial in this position.

We offer a competitive salary package and a range of benefits to our employees. Join us and be part of a team that values your contributions and helps you grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Handling customer inquiries and resolving issues promptly and professionally.
• Processing loan applications and ensuring all necessary documentation is completed accurately.
• Assisting clients with financial products and services, providing clear and concise information.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with the branch team to ensure smooth operation and high customer satisfaction.
• Providing exceptional customer service, ensuring clients feel valued and heard.
• Staying up-to-date with industry trends and regulatory requirements.
• Participating in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint).
• Knowledge of financial products and services is a plus.
• Ability to work under pressure and meet tight deadlines.
• Fluent in Indonesian and English.
• Bachelor's degree in Business Administration, Finance, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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